TERMS & CONDITIONS

 

SHIPPING POLICY

The responsibility for delivery of your purchases in good condition falls upon the dealer or delivery company and all claims for damaged products must be made through them.  Repairs or replacements for items damaged in transit are not MotoPOCKETS’ responsibility and must be charged to the party responsible for the damage.  Delivery companies’ websites allow you to contact them directly for information.  The delivery company must pick up the damaged goods and provide you with a claim number.  If the delivery company accepts responsibility for the claim, we will promptly issue a refund to your credit card once MotoPOCKETS receives reimbursement from the delivery company.  Return shipping charges will be refunded if items are shipped in error by MotoPOCKETS. Shipping will not be refunded on items ordered in error by the customer.

DISPUTE RESOLUTION POLICY

MotoPOCKETS agrees to use reasonable efforts and reasonable methods to resolve any disputes or discrepancies that arise regarding you and MotoPOCKETS. As part of the dispute resolution process, you also acknowledge and agree that you as the Authorized User or the Cardholder will not initiate any charge-back or claim procedure with our Merchant Bank or your creditor without first obtaining a special claim confirmation number from us to verify that you contacted MotoPOCKETS and provided us with the opportunity to resolve the claim or dispute, even if we were ultimately unable to provide a resolution.

Purchases using credit cards: When you place your order using a credit card, MotoPOCKETS authorizes your purchase by verifying that your card has the available funds. Your credit card provider sets aside those funds so you may not spend them on anything else. MotoPOCKETS then “captures” or takes the funds for purchased MotoPOCKETS Products only after they ship. Please note that if your purchase does not complete for any reason, such as your card being declined by our Card Processor or your bank, the set-aside funds may continue to be unavailable for you to spend for several days, but will not be taken by MotoPOCKETS.

Purchase using PayPal: When you place your order using PayPal, the purchase amount is deducted from your PayPal-associated account immediately.

Policy Regarding Back-orders and Delivery Delays: Back-orders will be shipped when the affected MotoPOCKETS Product become available. Some items may require prepayment.

Delivery Delays: Some MotoPOCKETS Products in the MotoPOCKETS warehouse may not be in stock and may have to be provided from our factory. Therefore, the shipping method you have chosen during the order process only pertains to MotoPOCKETS products leaving our location in San Diego, CA to your desired destination. Delivery from our manufacturer to our San Diego location is sometimes unpredictable. If we become aware that shipment of the MotoPOCKETS product you ordered is being delayed for any reason, we will attempt to contact you; otherwise the MotoPOCKETS product will ship promptly after we receive it.

PRIVACY AND SECURITY POLICY

MotoPOCKETS use of personal information that you may submit to MotoPOCKETS through this Web site is governed by the MotoPOCKETS Privacy Policy. Personal contact information will be stored for mail lists to which have subscribed. You may at anytime terminate subscription to a mail list and your information will be removed from the database. Personal information is required in order to complete an online purchase transaction. If you choose to register, this will obviate having to enter personal details for subsequent purchases, however this information will necessarily be held on the website, but will is protected from unauthorized access using best-practice user authentication methods. No credit or debit card information is held on site. Processes requiring this information are passed to the applicable processing merchant, e.g. PayPal, and you will be subject to their Privacy and Security Policy in this respect. This site uses SSL certification when interacting with personal or financial information. This will be indicated by a padlock icon beside the browser address bar, and an ‘https:’ address prefix will show instead of the usual ‘http:’. This site also makes use of cookies to only assist the online store functionality. We will never knowingly or deliberately share your personal information with any third party.

Limited Lifetime Warranty Exchange

Moto Pockets provides, to the original purchaser, a limited lifetime warranty against defects in materials or craftsmanship if purchased directly from an authorized Moto Pockets dealer or from our website. This warranty covers defective materials and craftsmanship only, and does not include damage due to normal wear and tear or misuse. Failure to comply with Moto Pockets product instructions (either included with product or on website) will void the limited lifetime warranty. If defects in the materials or craftsmanship of the product exist, do not use the product and notify Moto Pockets immediately of the defect. Moto Pockets will provide repair or replacement of the product after Moto Pockets has determined, in our sole discretion, that a defect is present. Proof of purchase is required. For limited lifetime warranty exchange, please contact Moto Pockets by email at info@motopockets.com.

We Cover: 

  • Replacement parts and labor.

  • Shipping of the product to the Customer.

What we don’t Cover:

  • MotoPOCKETS is not responsible for any personal injury or injury to others caused by in-correct usage, misuse, accident or incident involving the product in a way that it was not originally intended for.

  • MotoPOCKETS does not warrant any product which is damaged from abuse, lack of maintenance or is not used for its intended purpose. Normal wear and tear is excluded.

  • This Limited Warranty does not cover or apply to any loss or damage to the motorcycle or any other items which may have been caused by the defective product and does not apply to personal injury, repair or other incidental costs caused by the defective product.

  • Sales outside of the United States and any other expenses are not covered.

  • This Limited Warranty does not cover any MotoPOCKETS Product purchased through non-authorized dealers and/or online auction websites.

  • Non-authorized dealer receipts and/or online sales auction confirmations are NOT accepted for warranty verification.

  • Consequential damages, incidental damages or incidental expenses, including damage to property are not covered.

  • Some states do not allow the exclusion or limitation of incidental or consequential damages, so the above limitation or exclusion may not apply to you. Specific state legislation should be referred to in this case.

  • MotoPOCKETS has no liability for any damage or destruction to consumer electronics or personal items and property that are contained inside or outside MotoPOCKETS’ products, including, without limitation, tablets, computer equipment, cameras, cell phones, or other handheld devises or any loss of data contained in the previous devises.

  • The limitations of liability set forth above shall apply to the maximum extent permitted under applicable law.

COPYRIGHT

All content appearing on this Web site is the property of MotoPOCKETS. As a user, you are authorized only to view, copy, print, and distribute documents on this Web site so long as (1) the document is used for informational purposes only, and (2) any copy of the document (or portion thereof) includes the following copyright notice: Copyright © 2013-2014 MotoPOCKETS. All rights reserved.


TRADEMARKS

All brand, product, service, and process names appearing on this Web site are trademarks of their respective holders. Reference to or use of a product, service, or process does not imply recommendation, approval, affiliation, or sponsorship of that product, service, or process by MotoPOCKETS. Nothing contained herein shall be construed as conferring by implication, estoppel, or otherwise any license or right under any patent, copyright, trademark, or other intellectual property right of MotoPOCKETS or any third party, except as expressly granted herein.